Money Back Guarantee
Money Back Guarantee
At 6yDoll, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. To ensure you shop with confidence, we offer a comprehensive Money Back Guarantee.
Our Money Back Guarantee Includes:
1. Full Refund: If you are not completely satisfied with your purchase, you can return the product within 14 days of receiving it for a full refund. Please ensure the product is in its original, unused condition and packaging.
2. Easy Returns: To initiate a return, simply contact our customer service team at service@6ydoll.com with your order ID and details. We will guide you through the return process and provide you with the necessary instructions.
3. Fast Processing: Once we receive the returned product and confirm its condition, we will process your refund within 3-5 business days. The refund will be issued to your original method of payment.
4. No Hidden Fees: There are no hidden fees or charges for returns. However, customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival.
Conditions:
- The product must be returned in its original, unused condition with all packaging intact.
- Products that have been used, altered, or damaged after delivery are not eligible for a refund.
- Custom orders and items marked as final sale are not eligible for returns.
We strive to ensure a smooth and hassle-free return process, reflecting our commitment to your satisfaction. Shop with peace of mind at 6yDoll, knowing that your investment is protected by our Money Back Guarantee. For any questions or assistance, please contact us at service@6ydoll.com.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
